Privacy Policy

At SIP Abacus Malkajgiri, we respect your privacy and are committed to protecting the personal information of our students, parents/guardians, and clients. This Privacy Policy explains how we collect, use, and safeguard your information when you use our dashboard website and related services.

1. Information We Collect

We only collect information that is necessary to provide and improve our educational and administrative services. This includes:

• Contact and Account Information: Names, phone numbers, email addresses, and account credentials used for parent and staff portals.
• Student and Enrollment Information: Student names, dates of birth, enrollment dates, course/batch details, and academic progress.
• Invoice and Payment-related Information: Fee structures, outstanding balances, payment history, and invoice records. (Note: We do not store raw credit card numbers or direct banking credentials on our servers).

2. How We Use Your Information

Your information is used strictly to facilitate our educational operations and improve your experience. We use it to:

• Manage student enrollments, batches, and academic progress tracking.
• Generate and manage fee invoices and payment records.
• Provide you with a dashboard to monitor your child's progress and account status.
• Communicate important updates regarding classes, fees, and administrative notices.

3. WhatsApp Messaging and Communications

To provide timely updates, we use the WhatsApp Business Platform / Meta services to send automated notifications.

• Purpose: We send WhatsApp messages strictly for transactional and administrative purposes, such as invoice generation alerts, fee payment reminders, and payment receipts.
• Meta Integration: We utilize Meta's official WhatsApp Business API to securely route these messages. By providing your mobile number, you acknowledge that these transactional messages will be processed through Meta's infrastructure.
• We do not use WhatsApp to send unauthorized marketing spam, and we do not sell your phone number to third-party marketers.

4. How Information is Stored and Protected

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to our dashboard is restricted via secure login credentials and role-based access control to ensure only authorized staff and parents can view relevant data.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers only when necessary to operate our platform, such as:

• Meta Platforms, Inc.: For the purpose of delivering WhatsApp notifications as described in Section 3.
• Hosting Providers: Our secure cloud hosting and database infrastructure providers that strictly process data on our behalf.

6. Data Retention

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, to provide our educational services, and to comply with applicable legal, accounting, or reporting requirements.

7. Children's and Student Data

Given the nature of our educational services, we collect information about children. This data is collected solely from or with the direct consent of the parents/guardians during the enrollment process. We handle this data with the utmost sensitivity, restricting access to authorized center staff and the child's respective parents/guardians.

8. Cookies and Analytics

Our dashboard website may use standard functional cookies necessary to maintain active user sessions and secure logins. We do not use intrusive tracking cookies for third-party advertising.

9. Your Rights

Parents and guardians have the right to request access to, correction of, or deletion of their or their child's personal information held by us, subject to legal and operational constraints. You can view most of this data directly via the Parent Dashboard.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top will indicate when changes were made.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our administration at the SIP Abacus Malkajgiri center.